Home Loan Declined by Bank? 15 Reasons & How to Fix It

Having your home loan declined can be a shock, especially if you felt financially ready. But a ‘no’ from one bank doesn’t mean you can’t get a mortgage; it often just means you didn’t match that specific lender’s automated scorecard or risk appetite. This is often where a Mortgage broker in Brisbane can step in to help you find a lender that suits your situation. 

However, before you apply elsewhere, it is critical to stop and understand the exact reason for the knock-back, as applying again too quickly can damage your chances further. Here are the 15 most common reasons for a decline and how to fix them.

Receiving a decline notification can be stressful, especially if you have your heart set on a specific property. Your natural instinct might be to jump online and apply with the next bank on the list immediately.

Please, stop.

Taking a moment to pause—what we call the “Panic Pause”—is the single most important thing you can do to protect your chances of getting approved elsewhere. Here is what you need to avoid doing right now.

The biggest mistake we see borrowers make is “panic applying.” This is where you apply to two or three other lenders within days of a rejection, hoping one of them will say yes.

Unfortunately, this creates a “credit enquiry spiral.” Every time you submit an application, it leaves a footprint (an enquiry) on your credit file. If a new lender sees you have applied to multiple banks in a short period, it signals financial distress. They don’t see why you were applying; they just see that you are desperate for credit. This can damage your credit score further and spook lenders who might have otherwise approved you.

(We explain how this impacts your score in detail below).

It might be tempting to go to a new Mortgage Broker or bank and simply not mention that you were just declined. You might think, “If I don’t tell them, they won’t know.”

However, lenders in Australia have comprehensive access to credit reporting agencies like Equifax and Illion. Even if the word “Declined” isn’t stamped on your file, the enquiry from the previous bank is visible.

If you tell a new lender you haven’t applied anywhere recently, but they see an enquiry from yesterday, it looks like non-disclosure or dishonesty. This is an immediate red flag that can lead to an automatic decline, even if your financials are strong. Always be upfront so your broker can position your application correctly.

When a bank says no, they often give a generic reason like “did not meet lending policy.” This is not helpful. Before you move on, you need to know exactly what part of the policy you missed.

Was it a credit scoring issue? Was it the property postcode? Was it your genuine savings?

Ask your lender for the specific reason code or a formal decline letter. Understanding the exact “why” allows you (and us) to fix the specific problem rather than guessing. If you don’t know the root cause, you risk applying to another bank with the same policy and getting the same result.

It is a nightmare scenario: you have your pre-approval, you win the auction, and then the bank says “No.”

Sadly, yes, you can be declined after pre-approval. In fact, it is one of the most heartbreaking situations we see. A pre-approval is an indication that the bank is willing to lend to you, but it is rarely a binding guarantee.

Here is why this happens and what you need to watch out for.

Not all pre-approvals are created equal.

Many online lenders or automated systems provide what we call “System Generated” pre-approvals. These are often just marketing tools based on the rough numbers you typed into a website. In many of these cases, a human credit assessor hasn’t actually looked at your payslips, bank statements, or credit file yet.

A “Fully Assessed” pre-approval is much stronger. This is where a human underwriter has reviewed your documents and given a formal conditional approval. If you are relying on a generic online certificate, you are at a much higher risk of being declined when the real application is submitted.

Banks have a clause that essentially says, “We approve you, provided nothing changes.”

If your financial situation shifts between the day you got pre-approved and the day you buy, the bank can void the offer.

Common “changes” that cause unexpected declines include:

Remember, a pre-approval is generally an approval of you (the borrower), not the property.

You might be the perfect candidate on paper, but if you buy a property that the bank deems “high risk,” they will decline the loan regardless of your income.

This often happens if you purchase:

This is the number one reason why your loan could get declined. The reality is when you submit your loan application to the bank, they will complete an automatic internal score before they even assess your application.

This scorecard is a computer algorithm that looks at several things. It looks at your credit score, work history, and even how long you’ve lived at your current address. In many cases, if you fail the bank’s scorecard, the bank will flat-out decline your application, and you won’t get a second chance. The scorecard helps the bank identify risks associated with your application. The better the scorecard, the better your chances of getting a loan approval.

Although banks don’t openly advise how they credit score, there are things we’ve picked up over the years. Here are two things to help increase your chances. 

This has been the biggest change that’s really cut a lot of people’s borrowing capacity. The banks have to check if you can handle your payments if interest rates jump up by 3%. This isn’t new. APRA bumped up the buffer from 2.5% to 3% back in October 2020, and they’ve kept it there. The buffer is designed to give you some room so that you won’t immediately be under mortgage stress if interest rates change.

Let’s say you are looking at a loan with, say, 6% interest. The bank will check to see if you can manage to pay at 9% interest. It’s a good thing in some ways, but it is also a bit frustrating because it cuts your borrowing power by about 5%.  

The banks themselves have gone back to the regulator, saying, by our own models, we’re at the top of the interest rate cycle — it doesn’t look like the interest rate will get to 9%. But APRA said no, we still want this in place to have some extra checks and balances. 

We can understand where they’re coming from because people are starting to feel a bit of the strain from 13 interest rate rises, and if APRA didn’t have these buffer rates in place back then, the situation right now would be even more dire for some people. 

However, if you’re reaching the top of an interest rate cycle and not going to go any further you wonder whether they’re just trying to make it more difficult to get a loan and whether they’re really doing the right thing. 

So, one of the reasons your loan can get declined is because your income fails to meet this buffer.

These days, you will need at least 8-10% of the property value as a deposit to get a home loan.

If you are putting down a minimal deposit, the bank is going to look at something called genuine savings. Now, the definition of genuine savings differs from lender to lender. Some lenders will need to see genuine savings if you’ve got less than a 15% deposit. Some other lenders only need genuine savings if you have a 10% deposit. 

Your loan may get declined if you have a minimal deposit and no genuine savings.

Effectively genuine savings mean you must demonstrate to the bank that you’ve saved up 5% of the purchase price over 3 months or longer. So this is important if you want to purchase a property in the near future and you’ve been gifted funds. It might make sense to get the funds in your account earlier so you can show you held the funds in your bank account for three months or longer.

Another interesting thing is that banks can accept rental history from a licensed real estate agent. So, if you’ve got 12 months of good repayments on your lease, that can be considered genuine savings.

But it is key to remember that with rental history, they don’t use the amount you paid in rent as a deposit. You still need to have your 5-10% deposit. However, you don’t need to have saved it up progressively over time. Your parents can just gift you that money, which can be used as your deposit and your rental history will work as genuine savings.

In some cases, if you don’t have a high deposit but have demonstrated a propensity to save – that is, you are paying your rent and putting money away each week, the banks get comfortable knowing you can pay back the mortgage. For example, if your rent is $400 a week and you are also saving $150 a week, the lender will see that you can comfortably repay up to $550 a week towards the home loan. Now, if your mortgage repayment will be only $390 a week, then you are in a very good position, and the bank will gladly give you a loan.

An added bonus is if you’ve been in your role for two years, it demonstrates you’re quite stable in your employment and income and have a good savings history. We will cover income and employment in detail later.

It’s important to have your deposit and genuine savings in order.

BUT, there are situations where you can use a guarantor to help you borrow up to 100% of the property plus additional costs. Yes, that’s right, you can get a home loan with no deposit.

Best of all, you avoid paying lenders mortgage insurance, which is usually payable if you have less than a 20% deposit.

Again, the banks all have different credit lending policies, and a small deposit to one bank is completely fine with another.

A couple of years ago, it didn’t matter if you had a big deposit or a small deposit; everyone pretty much got the same rates. These days, if you have a 5% deposit, you are actually charged a higher interest rate because you’re seen as a bigger risk to the bank.

Interestingly, if you get assistance from the Home Guarantee Scheme — the 5% government scheme where the government acts as your guarantor—  you get the same rates as if you got a 20% deposit. This is where having a broker to help you through this process can really help you find the best deal for your situation.

This is one of the most confusing reasons for a decline, and it often blindsides buyers who think they have done everything right.

If you are borrowing more than 80% of the property’s value (meaning you have a deposit of less than 20%), your loan almost always requires Lenders Mortgage Insurance (LMI). This protects the bank if you default.

Here is where the “trap” lies: There are actually two decision-makers on your application.

When you apply with a small deposit, the bank assesses your application first. If they like it, they send it off to a third-party insurance provider—usually a company like Helia (formerly Genworth) or QBE.

This means you need two approvals: one from the bank and one from the insurer.

If the insurer says “No,” the bank has to decline your loan, even if the bank manager wanted to approve it. The bank’s hands are tied because they cannot lend the money without that insurance policy in place.

Sometimes, a bank’s credit team is happy with your income and credit score, but the LMI provider declines the loan based on their own separate risk data.

The most common reason for this is “concentration risk.”

For example, an insurer might decide they already insure too many properties in a specific postcode or high-density apartment complex. They might decide they don’t want any more exposure in that area. So, while you are a perfect borrower, the location triggers a decline from the insurer that the bank didn’t foresee.

Getting declined by an LMI provider doesn’t mean you can’t get a loan. It just means you need a different strategy.

Knowing which banks have DUA and which ones send your file to a third party is critical. This is where an expert Mortgage Broker can save your application by placing it with a lender who has the final say.

Low valuation is a common problem we see with off-plan purchases and those looking to build. When purchasing an off-plan property, settlement often doesn’t occur until months or even years after the contract has been entered and unconditionally locked in. In this case, the bank won’t be able to value the property until the off-plan property has been completed. 

Often, when valuers go out and value the off-plan purchase, they need to find comparable sales with recent properties that have sold in the area. This means they can’t use off-plan purchases as comparable sales; they must find established stock in the area. The downside is that this leads to valuers undervaluing the property.  

Brand-new builds also experience the same problem. If you’re building in a new estate and there are no recent sales of properties like yours in the area, your property may be undervalued.

If your property is undervalued, it could result in additional costs for things like mortgage insurance or, worse, being unable to get your loan approved. 

There are ways to mitigate this by having two or three banks value the property upfront. The difference between one valuer and another can be astounding. We’ve seen up to a $50,000 variance in a valuation for a property being purchased at $475,000. The lower valuation meant we couldn’t secure finance, but the higher meant we could get the job done. This is how much of an impact valuation can make.

Read More: How To Challenge A Bank Valuation

Although there are laws (check out the Discrimination Act) to make sure banks don’t discriminate because of your age, it is common for lenders to ask for an exit strategy in paying off your home loan if you are over 45 years old. 

This retirement reality check is an interesting one because it’s not the kind of thing that you would think of if you weren’t working in the finance space. For most people, buying at 45 doesn’t feel like it’s a particularly old age, and they’re not thinking about retirement. It’s something that’s further ahead in the future for most people.

In effect, these restrictions can limit your mortgage options because of your age. If an exit strategy can’t be determined, then your loan could be knocked back. 

While different banks have different policies, some common exit strategies for anyone aged over 45 years old are:

Not all banks are the same here. Some don’t ask questions until you are 55 or even 60 years old.

Don’t worry; the young people get grief too from the banks!

You can’t apply for a home loan if you are under 18 years old, but did you realise that being under 25 can negatively affect your credit score? Being young, you may have a very limited credit history or none at all to show you are a good borrower.

Sometimes, as a young person, your loan may be rejected because you are still in the early stages of your career, and therefore, your debt-to-income ratio may be too high for the bank, even if you have the potential to earn more in the future. We cover the debt-to-income ratio in detail below.

The good news is that not all banks use credit scores, and some may be willing to give you loans when you are straight out of school, especially if you are a medical professional. Talk to an experienced Mortgage Broker who will understand and help you navigate getting a home loan as a young person.

Read More: 21 [easy] Tips to Find the Best Mortgage Broker in Brisbane

When you apply for a home loan, nearly all banks will want to see your last 3 months (Suncorp Bank wants to see 4 months) day-to-day transaction account statements. The banks will look into your monthly living expenses to determine if you can afford to make your home loan repayments.

If you have private health insurance or school fees, the banks call these discretionary expenses outside their Henderson Index, which can reduce your borrowing power.

A couple of years ago, we’d say things like Netflix, fast food and shopping at Zara would affect your borrowing capacity (and for some banks, it does). However, with some banks, you can argue that, hey, over Christmas, I spent a lot of money on presents—I went out a lot that’s not going to be ongoing, and that can stop. The banks will accept that explanation for a few living expenses.

But with expenses like private health insurance, school fees and gambling, the banks just say, No, we won’t negotiate on this – you have to include these as ongoing expenses, and it could reduce your borrowing capacity or, at worst, get your home loan declined. Another one that we’ve seen recently is Onlyfans, where the banks see it similarly to a gambling expense, almost as a recurring thing. So, if you are on some of these platforms, be careful because the banks will ask you about them when it is time to do your home loan application.

This is an example of how some banks will categorise your monthly living expenses.

We had a client recently who was gambling. So there was a lot of money going in and a lot of money going out. The bank reconciled the ins and outs and said, well, every month, you’re actually going backwards $500, so we’re taking that into consideration on your living expenses. This additional expense impacted the client’s borrowing capacity by a few hundred thousand dollars!  

So you need to be careful with your living expenses. The lenders are going to definitely take your spending habits into consideration.  

Read More:  Barefoot Investor Bank Accounts Explained.

Forgetting to include a liability in your application, such as a credit card, could see you knocked back. Non-disclosure of liabilities isn’t the only thing the banks are looking for. Providing false or misleading information in your application could also see you getting declined. 

In addition to the risk of rejection, intentionally providing inaccurate information can have legal consequences. Lying on a home loan application is considered fraud, which is a criminal offence in Australia. If you are found guilty of fraud, you could face serious penalties such as fines or even imprisonment.

Sometimes, you may feel tempted to bend the truth in order to increase your chances of getting approved for a home loan. However, it’s important to remember that banks have sophisticated ways of verifying the information you provide them. Hence, it pays to provide correct and accurate information when applying for your loan. Providing false information can harm your chances of approval and your financial future in the long run.

To avoid any potential issues, it’s best to be honest and transparent throughout the home loan application process. This includes disclosing all sources of income, debts, and other financial obligations. By doing so, you can increase your chances of being approved for a home loan and avoid any legal consequences that may arise from providing inaccurate information.

Read more: Explanation Letter: Written Sample And Template For Home Loan Application.

Having too many credit cards, car loans, and personal loans reduces your chances of getting your loan approved. The banks assess your application based on how much of your income is going to pay your existing debts and new mortgage. This is called debt to income ratio, and the banks generally want it to be below six times.

Debt-to-income ratio or DTI is where the banks look at your income as a multiplier of your debt. These days, the banks will limit DTI to 6 times—that is, they will only lend up to 6 times your income. So, for example, if you earn $100,000, your maximum loan amount is $600,000, and if you try to borrow more than that, the bank will decline your loan. 

In some cases, this depends on your deposit. So if you have a deposit of less than 10%, a lot of the bigger banks (and some smaller ones) will flat-out decline your loan if you want to borrow more than 6 times your income – no negotiation. But if you have a bigger deposit, many banks may be willing to lend you up to 9 times your income!

This means if you are looking to buy a home, there are two factors here. There’s the amount of debt that you’re taking on and then your income. If you can increase your salary by changing jobs, adding a side gig, or even picking up some extra shifts, you can bump up your income, which will then reduce the ratio. 

The other way to change your debt-to-income ratio is to get rid of some of the debt you’re carrying. If you have a car loan or if you have credit card debt, paying those off before you apply for a loan means that your overall debt-to-income ratio will be lower.

There are many lenders to choose from out there. Some lenders will consider a DTI of up to 7, and some won’t even look at the debt-to-income ratio—they just don’t care. Working with an expert mortgage broker will help you get the right lender.

Read more: Maximise Your Borrowing Power

Lots of banks will want you to be in your current job for at least 6-12 months to be able to borrow with less than a 20% deposit.

In other words, if you are borrowing more than 80% of the property value (with lenders mortgage insurance), your loan will be declined if you have been in your job for less than 12 months.

Another common issue we see is people changing jobs in the middle of a home loan application, and that may negatively affect your home loan application.

This is a big one to keep in mind, especially if you’re pre-approved because changing jobs can drastically change the application. You can have a pre-approval today based on the job that you’ve had for two years, then you might have a month off, start a new job, find a home to buy, and the bank says no, we’re not going to accept that because it doesn’t meet our policy.

Now, it’s a lot easier if you’re going to a full-time or a part-time role. Some lenders will consider you if you have industry experience for the last 2 years, especially if there is no probationary period in the new role you are changing to. In some cases, lenders may be a little bit lenient and just look at 1 payslip in your new role.

It is good to speak with your mortgage broker if you are changing jobs, especially if you’re changing to a casual position. Currently, the banks want to see 3-6 months history in any casual position.

So, it’s something to be cognitively aware of if you want to buy a property soon. Talk to your mortgage broker before you make any changes to ensure it won’t impact your ability to borrow. 

At Hunter Galloway, we work with some lenders that will lend to you even if you have just started a new job.

Read More: Can You Get A Loan With A Casual Job?

In many cases, the banks will decline your loan if you have been self-employed for under 2 years. The documentation required for self-employed home loans can sometimes be complex. For example, the lenders may need a letter from your accountant to confirm the business is trading profitably.

Some lenders go as far as tracking industry data for your business. For example, if you own a coffee shop, they may look at other applicants who are coffee shop owners to see how they are doing. If a lot of people in your industry are defaulting, and this has risen over the past few years, the lender may simply decline your loan.

There are lots of Mortgage Brokers (and banks) who are generalists and find self-employed applications too hard. 

We are self-employed loan experts and work with several lenders that will consider home loan applications with people who have been self-employed for only 12 months. We have a team of credit experts who will help you find a lender that will work with you.

Read More: Self-Employed Finance Options

All the banks assess income in different ways. Some lenders will allow you to use 80% of bonus income, provided you’ve got 2 years’ history in the same role, whilst others will only use 60% of this income. The same goes for casual employment – some lenders need to see a 6 months’ history, whilst others want to see a 12 months’ history. Again, some lenders only take into consideration 48 weeks of the year as opposed to 52. This is also the case with overtime and commission. Each bank has different criteria for how much they’ll lend and take. 

Not being able to use this additional income could drastically reduce the amount of money you can borrow. Sometimes, your loan can get declined because the bank is not considering your additional income.

If you have additional income on top of your base salary, it makes sense to speak with a broker to find ways to maximise your borrowing potential.

Previously, banks used to view things like having a helipad as a unique property. Unfortunately, these days, banks are even more particular about what type of properties they will lend on.

Some banks restrict lending for units, and others will restrict you based on bushfires or flooding.

In other cases, some banks will be okay with lending on apartments but have restrictions based on the following:

Sarah has just found a nice house. Usually, lenders have postcode restrictions on strata titles such as townhouses or units in CBD locations. But Sarah thought she was safe because she had found a standalone house in Redbank Plains, which is Southwest of Brisbane. Sarah also qualified for the First Home Guarantee Scheme, which means she can put in as little as a 5% deposit.

But, the lender she went to has a postcode restriction on Redbank Plains. The lender was against everything in that postcode. It didn’t matter if it was a house, townhouse or unit – any property in that area had to have a minimum of 10% deposit. So even though the first Home loan deposit scheme meant Sarah could potentially put in a 5% deposit, this bank said no, we’re not going to accept that property. You need at least a 10% deposit if you are going to buy in Redbank Plains.

Luckily for Sarah, she managed to find a lender who had no postcode restrictions in that area.

Regardless of these limitations, you can still get your loan approved by going with the bank that is happy with that type of property. It’s worth working with a mortgage broker here to reduce your chances of being knocked back for a postcode or development register issue. This is because banks provide mortgage brokers with information upfront so they can check before you apply.

Read More: How to Flood Check in Brisbane using FloodWise Property Report.

A bad credit history in the eyes of the banks involves small defaults, bankruptcies and judgements on your credit file. Defaults on your credit file as small as $100 can sometimes cause the bank to reject or decline your home loan.

If you haven’t seen your credit file, you can either get in touch with us to get a copy or check out Equifax’s website to request a copy.

You should aim to have your credit score over 650 because, as we’ve said before, the banks do automatic assessments in the background. When you make an application, the algorithm will automatically spit out a yes or no. If your credit score is low, you could get automatically declined.

The banks have also started to get 2-year account payment histories from credit providers, e.g., credit cards, personal loans or car loans. This is now live across Australia, and all credit providers do this. So, for example, if you’re over 15 days overdue on a payment, it will leave a mark for the next 2 years on your credit file. 

A missed payment is a red flag for some banks, especially with the more conservative banks. With some lenders, if you’ve got more than 1 missed repayment over the last 6 months, it’s just a straight-up no.

Before making an application, make sure your credit is okay and you don’t have any mishaps.

For example, we’ve recently had a first home buyer who had a small phone bill sent to their old address. This first homeowner never received the bill and wasn’t notified of it being overdue because all the mail was going to the wrong address.

As a result, the phone company put a default on their credit file for the amount owing, and the first homeowner didn’t become aware of this until they tried to apply for finance through their bank and got knocked back! Fortunately, they came to us, and we were able to help them navigate around it and find a lender that would let them buy their dream home.

We have a client, let’s call him James, who closed out a credit card a year or two ago. He sent a message to the bank and ripped up the card, but the bank didn’t action the closure. Instead, the bank charged a $10 monthly fee, compounding over 3 months. It showed that James was 90 days late on his repayments. This ‘default’ showed up permanently on his credit file. 

We had to go back and debate it with the provider. It was a whole muck around, but we managed to fix it. However, the best thing to do is avoid it in the first place by diligently checking your credit score and keeping your credit file clean. 

Having a black mark on your credit file doesn’t necessarily mean it’s the end of the world. We can help you apply with the right lender for your situation to ensure your loan is approved. Speak with our Bad Credit Experts and call us on 1300 088 065.

Read More: Positive Credit Reporting: What It Means For Home Loans.  

The banks also regularly decline home loan applications because you may have had too many credit enquiries in the past 12 months. This is not just for home loans but applies to credit cards and personal loans. All these applications show up on your credit file.

If you are putting in a minimal deposit, too many loan applications can get your loan declined. This is because the lenders mortgage insurer can see these applications and will ask many questions because they will now be suspicious. Remember, when you have minimal deposit, your loan needs to be approved by the bank AND the lenders mortgage insurer…

So be careful; making a lot of applications can reduce your credit score or flag the other banks that are assessing your application. In other words, if you have had more than 2 or 3 enquiries in the last 6 months, the banks could give you a bad credit score and reject your home loan.

Fortunately, some banks and lenders will consider your application provided there are fair reasons for the credit enquiries.

Our team regularly deals with these non-credit scoring lenders and can help you find a deal that works for you.

Read More: 21 Easy Tips To Find The Best Mortgage Broker In Brisbane

The easiest way to think about credit limits and borrowing capacity is that every $1,000 in credit limit you have reduces your ability to borrow by about $7,000. So if you have a credit card with a limit of $10,000, it is reducing your borrowing power by $70,000!  

Now, even if you pay off your credit card every month, the bank will still include this as a liability. This is because, theoretically, you can max out this $10,000 credit card, and then you will have a minimum ongoing commitment to pay off that credit card, which is usually 3% of the balance each month. 

Reducing your credit card limit is one of the easiest ways to increase your borrowing power. The good thing with credit card limits, too, is, in a lot of cases with a lot of banks, you don’t have to go out and rip it up today. If you’re getting a pre-approval, you can make it a condition of the pre-approval. So, if you decide to use the maximum amount you have been pre-approved for, you can close down your credit card, but if you find a cheaper house, you can leave the credit card.

The best thing to do is to check out with your mortgage broker to see if they make an impact. If they do, you can manage it, control it, and fix it up today so that it won’t be a problem tomorrow.

Don’t worry; these days, it is more common than not for a bank to decline your home loan application.

Did you know that almost 40% of applications were rejected in previous years??

The first thing you can do is speak with an Expert Mortgage Broker to discuss your situation and options. They will take the time to understand why your home loan was declined and find other banks and lenders that will look at your situation fairly.

Here are a few other things you can do if your home loan application is declined.

Call us on 1300 088 065 or complete a free assessment to speak with one of our expert mortgage brokers.

Has the bank rejected your loan, or are you not sure if the bank will approve your loan? 

Our team at Hunter Galloway is here to help you buy a home in Australia. Unlike other mortgage brokers who are just one-person operations, we have an entire team of experts dedicated to helping make your home loan journey as simple as possible.

If you want to get started, please give us a call on 1300 088 065 or book a free assessment online to see how we can help.