If you’re choosing a mortgage broker, I’d start with reviews from people who were in a similar position to you. A first home buyer wants someone who explains the process. Someone refinancing wants to know whether the broker followed through. Below, you can read what our clients said in their own words.
The screenshot below records our Google rating and review count on 1 October 2026. The reviews describe individual applications, so look for the details that matter to you: clear advice, regular updates and help when something goes wrong.
What our clients say
We’ve grouped the reviews by situation so you can find the ones that matter to you. You can also read reviews on Google, Facebook and ProductReview.
These are individual clients’ experiences. Their timeframes and outcomes describe their own applications.
Help with a deadline and a first home
A finance deadline or a declined application can leave you unsure what to do next. These two clients describe how our team helped with their applications.
Ryan: approval before his finance deadline
Ryan was seven days from his finance clause expiring when his usual bank had not arranged the finance.
Nathan spoke with Ryan, Jayden reviewed the options the next day, and Alex managed the application and follow-up.
Ryan says he received finance approval within one week, before his finance clause expired.
Ryan Brydges
After the bank I normally deal with failed to deliver organising finance for a property purchase, I was 7 days out from my finance clause expiring. Enter Hunter Galloway! I should have starting with these guys from the beginning. After explaining my situation to the reception team, I was phoned very quickly by Nathan to initiate discussions and book a consultation for the next day. Overnight, they reviewed all my information and Jayden presented options for me the next day and immediately got things moving with the bank. From here I had the pleasure of being looked after by Alex who ensured all hurdles were cleared and WITHIN 1 WEEK I had my finance approval, all in time for my finance clause.
Mariah: feeling comfortable with her first home loan
Mariah had spent years thinking her first home was out of reach. Reports about rising rates added to her concerns.
She found our YouTube channel while learning about home buying, then worked with Jayden and Angela on her application.
Her review describes getting a loan she felt comfortable repaying and having the process explained clearly.
Mariah Cotter
For years, the idea of being able to own my first home seemed really far-fetched. By going through YouTube to learn as much as I could, I came across the Hunter Galloway channel and chose them as my broker once I was ready to start buying. I am so grateful to have had Jayden and Angela as part of my team to guide me throughout the whole process. They were so approachable, patient, and they explained everything in a way that was really easy to understand. Even despite the rate hikes in the last few months, as scary as the media made it out to be, I was assured that I'd be in a good position to borrow and be financially comfortable while living in first home - and that I am 🙂 I would definitely recommend Hunter Galloway to anybody, especially people like myself who are especially new to the process. You'll be guided by the best!
If your bank has said no, our declined home loan guide explains what to check before applying again. For income or credit complications, start with income and employment home loans or bad-credit home loan options.
First home buyer reviews
These first home buyers describe the questions they had and the support they received with their applications.
Marrisa N.
Could not recommend these guys enough. As first home buyers the process from start to end was very smooth. Special shout out to our case worker at time Nate Vang, awesome lovely bloke! Jayden Vecchio & Gabrielle Duke there every step of way. Thank you 🙏 🤗
Jarryd Whitaker
Exceptional help from Jayden, Johanna and their team. As first home buyers we have felt so helped and have had so much guidance through a tough process. I cannot thank the team enough for how much they have helped us, and will continue to help us. Use Hunter Galloway to help you purchase a home, it's the best thing you can do!
Roxanne Marshall
We'd give 6 stars if we could. We are purchasing our first home in Australia, so we are unfamiliar to the process. Jayden guided us through the initial process which put us at ease, made us comfortable and instilled the utmost confidence in using Hunter Galloway. Gemma continued the process with absolute professionalism and made the whole process and experience stress free. Gemma has been readily available for all our queries and has a wealth of knowledge which has been invaluable to us. Peter and I would like to thank both Gemma and Jayden for making a process of buying a house, which is usually extremely stressful, somewhat easy.
Hajeong Shin
Had a great experience with Hunter Galloway team and I highly recommend them. They were very helpful with going through processes as a first home buyer. They were very prompt and efficient with communication.
Rajashree Jayabalan
My husband and I recently bought our first home and we chose to go with hunter Galloway as our mortgage broker. One of the best decisions we made so far. As newbies, we thought the process would be overwhelming. Though it was, we didn't feel so. Alex and Jayden made it much easier for us and gave us the best loan options and suggestions. They patiently answered all our questions and kept us informed about everything they did. They got our loan approval within a week. They are pros in what they do and I highly recommend them.
Niteesh Mallapa
Our first home buying experience was made extremely easy and we are glad we chose hunter galloway. They have wonderful, kind and professional team who are available at every step and will constantly provide assistance at every stage of the process.
Buying your first home? Our first home buyer guide explains the steps from deposit to settlement. You can then check the Queensland first home owner grant and 5% Deposit Scheme guides for the options that fit your situation.
Communication and support
The reviews below describe the day-to-day parts of getting a loan: having questions answered, receiving updates and knowing who to contact. That’s useful to look for when you’re choosing a broker.
Sourabh Ghose
What can I say about these guys? They're absolute legends! They provide services which go way beyond what a mortgage broker is required to provide. From market research, to step by step guidance, to YouTube videos about the market and so much more, the service that Nathan and team provide are invaluable. The team are super friendly, are quick to help and advice and want you to have a smooth property buying process. Nathan and team will be my go to mortgage brokers for all future property transactions.
Ed Cassidy
Jayden and Gemma are absolute professionals. Their communication is second to none. I was always updated and their followup is outstanding. This was definitely the most stress free finance transaction I have ever done. Will definitely be using Hunter Galloway again. Highly recommended!
Myriam El Faris
The service from Hunter Galloway was outstanding as their communication assisted us through the journey with confidence. It is always a pleasure to work with them. Heidi was very professional, her communication was excellent and informative throughout all the process. Highly recommend.
Muhammad Qamar Raza
There is nothing more than 5 stars! Definitely they deserve more. Knowledgeable and super smart HG team is providing superb services.
Suzana Senthavysouk
Nathan and his team were outstanding from start to finish. I have dealt with many mortgage brokers in the past and these guys were hands down the best! The communication and the whole process was on point .
Lorina Apostol
Thank you Jayden and team (special mention to Gabrielle) - your communication has been excellent and efficient with keeping us up to date. Keep it up!
Mattia & Kealey
I would and have recommended Hunter Galloway to anyone looking for exceptional service no matter what your circumstances are, we will be back!
Want to know what happens next? See our home loan process guide for the stages and paperwork, or meet the team mentioned in these reviews.
Refinancing and moving home
These clients came to us to refinance, buy again or arrange a Queensland purchase while moving interstate.
Natty M
From the initial phone call hubby made to Hunter Galloway we are grateful to Nathan, Joshua and Pau who helped us with our home loan refinance. The team worked with us along the application process and are very helpful in all our questions. We’re now getting ready for settlement and are so pleased and how efficient the team have been with us in getting this done so quick. If you’re looking for a mortgage broker to help you with your home loans, you will not be disappointed at all with Hunter Galloway. 5 stars ⭐️ to the team for amazing customer service and professionalism!
Christina Skelton
Amazing from the very beginning, Service is superior !! My husband and I are moving interstate and Hunter Galloway have just been beyond brilliant with communication and service with our purchase in Queensland, we Literally couldn’t have done this without them. Highly recommend them to anyone looking for a broker. We have used a few in the past and I wouldn’t even compare them to Hunter Galloway. Huge Thank you to Josh who has just been fabulous in looking after everything for us, his service has been 10 stars!!
Matthew Knight
We have dealt with Hunter Galloway twice now with our first mortgage and then a refinance. Both times have been professional, friendly and easy. Thank you Gemma and team!
Working through a similar move? Use our refinancing guide to compare the costs of switching. If you’re buying another property, our next-home guide covers the move. You can also ask us to review your existing home loan.
Questions to ask your broker
A review tells you how someone found the service. You’ll still want to ask how a broker will assess your own application, explain the options and keep you updated.
- Who will be your contact once the application is lodged?
- What information do they need before recommending a lender?
- How will they explain the costs and trade-offs?
- What happens if the valuation is low or the lender asks for more information?
Our mortgage broker versus bank comparison takes you through those differences. For help with your own application, visit our Brisbane mortgage broker service page.
Frequently asked questions about mortgage brokers
Talk through your home loan plans
Tell us whether you are buying your first home, refinancing or planning a move. We can explain what information we need, which loan options may fit and how we would help with the application.
Call us on 1300 088 065 or book a free assessment online.
Useful guides for your next step
More help choosing a broker
Mortgage broker Brisbane
Meet the team and see how we help Brisbane buyers and homeowners.
Read guideHome loans Brisbane
Compare home loan options for buying or refinancing in Brisbane.
Read guideChoosing a Brisbane mortgage broker
Questions to ask about advice, lender options, costs and communication.
Read guidePaddington mortgage brokers
Local property and lending checks for buying or refinancing in Paddington.
Read guideMortgage broker Perth
How our team helps Perth buyers compare lenders and arrange finance.
Read guideBrisbane suburbs guide
Compare suburb prices, local amenities and buying considerations.
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