Our mission here at Hunter Galloway is best summed up in our tagline:
Home Loans. Made Easy.
Four simple words that actually mean quite a lot.
Buying a home loan is part of the Great Australian Dream. Everyone's dream is different. And whether you're looking for a home for you and your family, getting on the first rung of the property ladder, or building your property empire, you need a home loan.
Unfortunately, getting a home loan usually isn't easy. Property prices are sky high which makes saving a deposit hugely challenging. And even once you get a deposit, you still need to navigate the "property obstacle course": finding the right home, dealing with real estate agents (who can be dodgy at times), beating out the competition to win that contract. There's a lot to deal with.
And once your offer is accepted or you win that auction, you still need to find the right home loan. Lender policies are so complicated that sometimes their own mortgage brokers don't fully understand them. Lending criteria are always changing, and the whole process is opaque and confusing.
No one teaches you this stuff at school, and you're expected to figure it out on your own.
We want to make it easy for you. We want to make the process of buying a home and getting a loan as simple as ordering a burger from Uber Eats.
Our mission is to take the stress, uncertainty and complication out of the process. To guide you, step-by-step, all the way from "thinking about buying" to "happily settled". To give you the education and tools you need to feel confident in the process. To provide you with clarity and transparency so you always know where you're at.
To give you what every Australian deserves: Home Loans. Made Easy.
Hunter Galloway started out as an idea long before it became a company. During their years in the financial industry working for one of the big banks, our founders Josh and Nathan asked themselves a simple question: "Why is this so hard?".
They looked around at the home loan industry and didn't like what they saw. Disloyal banks and lenders doing anything they could to win new business while leaving their existing customers high and dry.
So they made plans to start a new kind of mortgage broker company.
And so Hunter Galloway was born. It started with humble beginnings from a home office.
A mortgage broker that really, truly, put the needs of the customer first.
Nathan and Josh took the plunge, quit their jobs with the banks, and started their own company.
And thanks to a lot of hard work, the business grew. Our customers really appreciated the high touch, ethical approach to mortgage broking. Soon enough, the number of customers outgrew our home office.
So in 2017 Hunter Galloway took up residence at a small office in Kelvin Grove and hired some additional credit officers to help out with the workload.
And in 2018 they were able to entice their brother Jayden away from his commercial lending company and join the team.
With 3 experienced brokers at the helm, Hunter Galloway was ready to implement the next part of their mission - to provide Australians with all the tools, training, and support they need to become financially literate and confidently buy their first home.
We published our first book: Home & Hosed. And shortly after, we launched our YouTube channel. We have also created video courses and webinars that have helped Australians learn about the home buying process.
2020 - Present
And we continued to grow. In 2020 we moved our head office to Paddington, where we remain today. We now have a team of 3 brokers and 11 credit analysts, all dedicated to making the process of buying your home as simple and stress-free as possible.
This brings us to today. But what about tomorrow?
Our Vision for the Future
As we continue to grow and move forward with our mission, we plan on doing more of the same. Providing world-class service to our customers and teaching financial literacy to all Australians.
One day, we want Hunter Galloway to be "The Home For Home Buyers".
We want to be the #1 go-to resource for any Australian who is buying a home.
It's not just about home loans. We believe that everyone deserves a chance to achieve their financial goals. And we want to be the ones to help you do it.
Slow is Fast
Home loan applications are complicated. Every customer is unique. Every lender has its own set of policies. Deadlines can be tight. And in the home loan game, mistakes can end up costing thousands of dollars.
So here at Hunter Galloway, we embrace the fact that "slow is fast". We take the time to thoroughly assess your situation. We go through your application with a fine-tooth comb to make sure that everything is ready before it goes to a lender for assessment.
Which means that things are much smoother. And it's why our loan approval rate is 97% when the industry average is just 60%.
Touch Tight, Inspire Confidence
Buying a home can be incredibly stressful, even in the best circumstances. And we want to do everything we can to reduce that stress and make you confident in your decision.
This is why we commit to maintaining constant communication with our customers and lenders. Every single Hunter Galloway customer gets a status update about the process of their home loan application every Monday, Wednesday, and Friday. So you know exactly where you are in the process.
And it's why we commit to answering any customer queries as quickly as possible. 95% of customer queries are answered within 4 business hours - and often much sooner.
Stay Humble. Stay Hungry
We are willing to work hard and get it done. There's no ego in this. We're proud of our company and our successes. But we're always willing to do better.
We're constantly looking for ways to better serve our customers and improve the way that we work.
Take on the Burden
When you're buying a home, you're already under enough stress. The last thing you need is more paperwork, unclear expectations, and missed details in your application.
We commit to taking on the burden. There's a lot of work to be done in a home loan application. We take on the burden of doing it so you don't have to.
Do What's Right, Not What's Easy
It would be easy for us to provide a sub-standard service. It would be easy to promise the world to our customers and never deliver. It would be easy to make our customers and lenders do all the work while we sit back and do as little as possible. But it wouldn't be right.
So we commit to outstanding customer service. We put in the effort to do as much as possible to make it easier on our customers and the lenders we work with. We work hard to deliver the best possible content on our blog and our YouTube so we can help Australians develop financial literacy.
Because that is what's right. And doing what's right is what matters.
Reputation and Achievements
- Vow Financial Rising Star of the Year 2016 (Queensland)
- Our Director Nathan Vecchio was named in The Adviser’s Top 5 Brokers in Australia under 30 for 2017
- Finance Brokers Association of Australia National Finance Broker of the Year 2018
- Finance Brokers Association of Australia National Finance Broker of the Year 2019
- Finance Brokers Association of Australia QLD & NT Finance Broker of the Year 2019
- Finance Brokers Association of Australia Broker of the Year 2018 (Queensland)
- Finance Brokers Association of Australia National Finance Broker of the Year 2017
- Finance Brokers Association of Australia Broker of the Year 2017 (Commercial)
- Finance Brokers Association of Australia Broker of the Year 2017 (Queensland)
- Bankwest New Support of the Year 2015
- Finalists at the Australian Mortgage Broker awards in 2017
FBAA & CIO Membership
As members of the Financial Brokers Association of Australia (FBAA) and the Credit and Investments Ombudsman (CIO) we must uphold the highest level of excellence when helping clients with their finances.
The members of each organisation must meet a minimum standard in experience, education and ongoing training to maintain membership each year and as active members, we commit to upholding these standards, ensuring we maintain their high levels of compliance, integrity, and professionalism with all of our mortgage clients.
We are not Owned by the Banks
Hunter Galloway is a privately owned Mortgage broker. We are not owned by a bank - which is more common in the industry than you might think. Being privately owned means that we are not affected by any conflicts of interest when we give you your home loan recommendations.
We are also covered under the Best Interest Duty, which came into effect on 1 January 2021 and says by law we need to assess the best interests of a customer and prioritise a consumer's interest when providing credit assistance.
While Mortgage Brokers like Hunter Galloway are legally obligated to act in a consumer's best interests, best interest duty doesn't apply to banks. In other words, we must always act in your best interest but if you go to a bank directly then the bank can act in their own interests and not in those of a borrower.
In order to provide you with access to as many loan options as possible, we use an aggregator called Connective. We are able to leverage their negotiation power and volume of loans that they write to provide a wide range of home loan options, at the best possible rate.