1300 088 065

Australian Lender review

ING Home Loan Review 2026

ING can work well if you want a straightforward digital loan with an offset, need a guarantor loan or are buying a family property below market value. ING is not an option if you borrow through a company or trust, rely on overseas income or need construction or bridging finance. Its rules are also strict on credit history and on serviced, short-stay or unusual properties.

ING home loan

ING at a glance

Is ING worth shortlisting?

  • ING could be a good fit if you:

    • Want a digital lender with a 100% offset account
    • Need a guarantor loan to reduce your deposit
    • Are returning to work after parental leave
    • Are buying a family property for less than market value
  • Consider alternatives if you:

    • Need a company, trust or foreign-income loan
    • Want construction, vacant land or bridging finance
    • Have an unpaid default or a current or previous bankruptcy
    • Need the Australian Government 5% Deposit Scheme

Why ING can stand out

  • 01 / Everyday banking

    A full offset is available

    Orange Advantage can link 1 Orange Everyday account as a 100% offset to each eligible loan account.

  • 02 / Family help

    An eligible relative can use some property equity to reduce the deposit you need.

  • 03 / Returning to work

    Parental leave does not always stop the loan

    Future return-to-work income may be considered when the dates, role and cash buffer make sense.

ING Orange Advantage vs Mortgage Simplifier

ING loan choices: Orange Advantage has a variable rate, 100% offset and $299 annual fee. Mortgage Simplifier has a variable rate, no monthly or annual loan fees and no offset. Fixed Rate Loan fixes the rate for 1 to 5 years with no offset and potential break costs. Fixed and variable loans can be split.

Orange Advantage: an offset account for $299 a year

You can link 1 Orange Everyday account as a 100% offset to each eligible loan account. Money sitting in the offset cuts the balance ING charges interest on, and you can still spend it whenever you need to.

The catch: it’s 1 offset per loan account, and the loan costs $299 a year.

Want separate offsets for bills, holidays and an emergency fund? ING can’t do that on the one loan. Our multiple offset accounts guide compares the lenders that can.

Mortgage Simplifier: no ongoing fees, no offset

Mortgage Simplifier has no monthly or annual loan fee and no offset account. It can suit you if you won't keep enough savings in an offset to make one worth paying for. Both Mortgage Simplifier and Orange Advantage need total borrowing of at least $150k per application.

To choose between the two, start with the savings you expect to keep after settlement and normal spending. Then compare each loan's quoted rate and fees with the interest you could save through Orange Advantage's offset. A balance that looks healthy on payday may be much smaller once the bills come out.

ASIC's Moneysmart offset account guide walks through the same check in more detail.

Fixed rates

ING offers fixed terms from 1 to 5 years. Its detailed warning says extra repayments totalling $10k or more in a fixed-rate year may trigger break costs. Selling or refinancing during the fixed term may also trigger a charge.

Before transferring a large amount, ask ING to confirm your remaining extra-repayment allowance. Its headline says "up to $10k" but its detailed warning says "$10k or more", so don't assume exactly $10k is free of break costs. Extra repayments cannot be redrawn during the fixed term, and the fixed loan has no offset.

Renovations and energy upgrades

Planning a renovation? ING may release up to $150k in one payment for non-structural work when the total loan stays at 90% of the property value or less. Structural renovations, a new granny flat, business use and money for living expenses need another lender or loan structure.

ING also has a separate Green Upgrade Loan for eligible existing customers funding approved energy improvements. We can check whether your project, loan balance and property value fit the current offer.

Check your next repayment date

ING’s October variable-rate increase took effect on 9 October 2026. The repayment change follows a different timetable: interest-only amounts changed from 1 November, while principal-and-interest amounts change from 3 December. Check your own change notice in the ING app, online banking or mail for the amount and payment date that apply to your loan.

Buying with a guarantor

How ING's guarantor loan works

The loan cannot be used to release extra cash or combine other debts into the home loan. ING also limits who can help and what the guarantor can offer as security.

  • Main loan against the home you buy

    80%

    Can cover up to 80% of the home you buy.

  • Your repayments

    Principal + interest

    Reduce the loan balance, not just cover the interest.

  • Total purchase borrowing with a guarantor

    100%

    May cover the full purchase price with enough guarantor support.

You must be able to afford the repayments using your own income. The guarantor is responsible for an agreed part of the loan, not the whole amount.

Our guarantor home loan guide explains how a guarantee works, the risks for your family and how it may be removed.

Why ING can suit a retired guarantor

ING does not automatically rule out a guarantor because they are retired. It looks at their age, assets and how they could repay the guaranteed amount if ING ever asked them to. This may help when a retired parent owns their home but receives the age pension.

The CBA and Bankwest policies reviewed for this guide were stricter when government benefits were the guarantor's only income.

Which family members can help?

ING limits its guarantor loan to a spouse or de facto partner, parent, grandparent, sibling or child. You cannot use cash or a term deposit instead of property, and the loan is not available for construction.

NAB and Macquarie do not offer this type of parent-backed guarantor loan through the broker channel.

Before anyone agrees to guarantee the loan: the guarantor should get independent legal advice and understand the maximum amount they could be responsible for, plus how the guarantee may later be removed.

Applying during parental leave

ING may count the income you will earn after returning to work. You need to show the return date, role, hours and pay. ING will also check whether your savings and other income can cover the period before your normal pay starts again.

Our parental leave home loan guide explains the return-to-work evidence and savings to prepare.

ING parental leave home loan graphic showing savings and leave pay covering costs until confirmed return-to-work income starts
  • Have your employer confirm your return date, role, hours and ongoing pay. If you plan to return part-time, use those hours when preparing your budget.
  • List the leave payments or other income you will receive before returning, including when each payment ends.
  • Map out the repayments and household costs until normal pay resumes, then compare that gap with the savings you have available.
  • Allow for childcare and other expenses once work resumes, so the budget covers life after leave as well as the months away from work.

Income and borrowing power

ING checks how much of your income it can count, your debts and living costs, and whether you could manage repayments if rates rise.

How ING treats income and debt

Income or debtHow ING may treat itWhat to prepare
Employee (PAYG) incomeRegular base income can be used when employment is ongoing and documents matchRecent payslips and employment details
Casual incomeING may use 100% after 6 months in the job, or with 2 years in a similar role or industryPayslips and employment history
Second jobING may use 100% after 6 months with the second employer, provided combined work stays within 60 hours a weekPayslips and start dates for both jobs
Self-employed incomeThe 1-year method still needs full financial documents. ING may use 90% of the latest year's accepted income when the business has traded for at least 2 years and you borrow 80% or lessLodged returns and business financials. The 1-year option cannot be used with personal debt consolidation
Rental incomeUp to 95% may be used, or 85% for a property in a higher-risk postcodeLease, rental statement or valuation evidence
Credit cardsING may count 3.8% of the card limit as a monthly commitment. On an ING Orange One card it uses 5% of the limit or $100 a month, whichever is higherConsider reducing unused limits before applying
Shared debt with someone not applyingING may use 50% when the other borrower can show they can afford their half. Otherwise ING counts the full repaymentLoan statements and the other borrower's income evidence
HELP or HECS debtMay leave the repayment out if your balance is $15k or less and you meet the savings requirementCurrent ATO balance and verified savings left after covering the transaction, enough to repay the whole HELP debt
Income or debt

Have $15k or less left on HECS?

ING may leave your HELP repayment out when working out how much you can borrow. You'll need a current ATO record showing a balance of $15k or less, plus enough savings left after your deposit and buying costs to cover that balance in full. ING needs to verify those savings.

If you owe $12k, for example, you'd need at least $12k left once the money needed to complete your purchase is accounted for.

Before paying extra towards HECS, I'd compare your borrowing power and the savings you'd have left under each option. Your compulsory HELP repayments still continue even if ING leaves them out of its home loan calculation. Our HECS and home loan guide explains the options.

Sharing care of your kids?

ING can count your children differently when you share care, as long as you have a child support agreement or court order. It decides case by case, so we'd check with ING before you rely on a bigger loan. Our child support guide explains what to have ready.

How much of the property value can ING lend?

  • Owner-occupied purchase

    95%

    For a home you will live in, with principal and interest repayments. Roughly a 5% deposit before costs.

  • Investment

    90%

    For an investment purchase or refinance. Roughly 10% deposit or equity before costs.

  • Owner-occupied, interest only

    80%

    For interest-only borrowing on your own home. Roughly 20% deposit or equity before costs.

How much you can borrow depends on your income, credit history, postcode and property. Above 80% of the property value, ING normally charges lenders mortgage insurance (LMI), an extra cost for borrowing with a smaller deposit. Investors can borrow up to 90% on principal and interest or interest only. Some higher-risk postcodes may be capped at 90% for an owner-occupied purchase.

The debt-to-income check

ING also compares your total debt with your gross annual income. This is called debt-to-income, or DTI. For example, $600k of total debt against $100k of gross annual income is a DTI of 6.

Borrowing 80% or less?

ING generally wants total debt to stay below 8 times gross annual income.

Borrowing more than 80%?

The limit tightens. ING generally wants total debt to stay below 6 times gross annual income.

For credit cards, ING uses the card limit, not what you currently owe. A large existing mortgage, investment debt or unused card limit can reduce the amount ING will lend, even on a strong salary.

ING also assesses repayments using the higher of 5.50% or 3% above the actual rate. This is a safety test, not the rate you will pay.

Investors can hit an income ceiling

ING can use up to 95% of standard rent, or 85% in a postcode it sees as higher risk. The catch is that rent cannot make up more than half of the total income ING uses in the application. It also ignores Airbnb, Stayz and other short-term or holiday rental income.

ING may look generous when you check one property's rent, then become restrictive once rent dominates the household income it can use. Investors with several properties should let us compare what each lender will lend before choosing ING.

Could another lender count more of your rent?

Deposit, gifted equity and genuine savings

When you borrow more than 90% of the property value, ING generally wants at least 5% of the purchase price to come from genuine savings.

What may count

  • Savings or a term deposit held for at least 3 months
  • A gift or inheritance held for at least 3 months
  • Equity in another property
  • A satisfactory 3-month rental payment record

An acceptable rental history can help show a regular saving habit. It does not give you the cash for a deposit: you still need funds for the purchase and its costs.

What usually does not count

  • Future savings you have not built yet
  • A personal loan or other borrowed deposit
  • A builder incentive or purchase cashback
  • Business funds that are not clearly available personally

Buying a family property below market value

Ordinary purchase vs. favourable family purchase

  • Ordinary purchase: ING uses the lower figure

    • The loan is measured against the lower of the purchase price or the valuation. A higher valuation does not normally create an instant deposit.
  • Favourable family purchase: gifted equity may do more of the work

    • ING may use the valuation when the family member selling the property signs ING's Gift Statutory Declaration. The declaration confirms the discount is a genuine gift and will never be repaid.
ING family purchase example: an $800k home bought for $600k leaves $200k in gifted equity. ING still needs to approve the loan

Our gifted equity guide compares how the discount, valuation and buying costs fit together.

Buying off the plan

Signed an off-the-plan contract more than 12 months ago? If the property has increased in value, ING may use the current valuation and lend up to the agreed purchase price while staying inside its usual limits on the share of the property value you can borrow. That growth may do part of the deposit work.

Government scheme and LMI waivers

Using the Australian Government 5% Deposit Scheme? ING is not currently listed as a participating lender. If the scheme is part of your plan, we'll compare the current participating lenders first.

Work in medicine or another high-income profession? ING has no professional LMI waiver for any profession. We'd compare the deposit, LMI cost and full loan result across lenders rather than assume your profession gets you special treatment.

A 5% deposit does not always mean you have enough to buy. You also need money for purchase costs and any shortfall if the valuation comes in below the price.

The property can change the answer

Send us the address and contract early, plus any strata or letting agreement. We’ll check whether ING accepts the property, especially for apartments, acreage or anything with a management agreement.

ING's property rules

PropertyING's broad positionWhat needs a closer look
Standard apartmentMay be considered from 40m²Building concentration, zoning, location and self-contained use
Large developmentING limits how many units it will fund in one projectGenerally no more than 25% of units, or 10% in a new staged release
AcreageMay work up to 10 hectaresThe property should be residential and not rely on farming income
Warehouse conversionMay be consideredResidential approval, marketability, access and valuation
Serviced or managed apartmentNot acceptableLetting pools, dual-key layouts, hotel or resort use. Compare another lender
Construction or vacant landNot part of ING's standard residential offer covered hereCompare a lender that supports your build structure
Property

See our guide to rural property home loans.

Check the strata letting rules. An apartment can look standard but still fall outside ING's rules if the by-laws or management agreement restrict owner use or require holiday letting.

Our apartment loan guide explains how size, building type and use can affect lending.

CLIENT STORY · PURCHASE APPROVAL RESTORED

ING got cold feet after our clients went unconditional. We got the approval back.

Our clients had already gone unconditional when ING questioned whether it would accept their property as security. A $3k price adjustment had triggered another review of the building and pest report. Their purchase was committed, but their finance was suddenly in doubt.

We challenged the decision. We went through the report, pulled together the findings that supported our clients’ position and showed ING the funds they had available for repairs. We took that case directly to the bank’s senior team and pushed for the original approval to be honoured.

ING restored formal approval and confirmed there would be no rate increase or rework fee. The loan of about $982k settled in 2023. We also went back to the bank for a refund of the first year’s package fee and secured it for our clients.

Fees, assessment times and Broker Express

  • Orange Advantage

    $299/year

    The annual fee pays for the offset-enabled loan setup.

  • Mortgage Simplifier ongoing fee

    $0

    No monthly or annual loan fee, but no offset account.

We'll go through the application, settlement and discharge costs with you, as well as the ongoing fee. A fixed loan can also have break costs if you repay early or change the loan.

ING publishes its current assessment times on its broker website, and they can change from day to day. When we checked on 17 October 2026, these were the times for complete applications. They do not include waiting for a valuation.

Selling, refinancing or paying off your ING loan? Our ING discharge guide explains how to start, what to have ready and how long to allow.

  • Purchase assessment

    1 business day
  • Refinance assessment

    1 business day
  • Non-assessed pre-approval

    1 business day

We’ll check the current ING broker service levels against your finance deadline and allow time for the valuation, missing documents and any follow-up questions.

ING Broker Express: ING's public option vs. Hunter Galloway's access

  • ING's public option: non-assessed pre-approval

    • This is a useful early check, but ING has not worked through the full application or checked every document. It gives you less certainty before bidding or signing a contract.
  • For eligible Hunter Galloway clients: fully assessed through Broker Express

    • Hunter Galloway is one of a limited number of brokers with access to ING Broker Express. ING can review your income, debts, documents and credit history before you choose a property.

In our experience, eligible Broker Express files can move faster than the standard ING broker path. We’ll check whether your application is eligible, particularly if an auction is close or your contract has a short finance deadline.

We’ll explain whether your ING pre-approval has been fully assessed and what conditions remain. A fully assessed result gives you more confidence that your finances fit, but ING still needs to accept the property and valuation. We’ll work through the outstanding loan conditions with you before you commit to an unconditional purchase.

ING compared with alternatives

ING compared with alternatives

Your situationWhy ING may workWhen another lender may be better
Buyer using a guarantor loanING accepts a spouse or de facto partner, parent, grandparent, sibling or child, and may suit some retired-parent guarantorsCompare alternatives for other relationships, construction, or term-deposit or cash security. NAB and Macquarie do not offer this type of guarantor loan through brokers
Buying below market value from familyING may use the valuation when the discount is documented as gifted equity that will not be repaidCompare the cash needed, LMI result and legal structure if the gift or sale does not fit ING's declaration requirements
Returning from parental leaveConfirmed return-to-work income may count if you can cover costs until you returnAnother lender may fit better if the return date or future hours are uncertain
Self-employed borrowerA 1-year method may work when you borrow 80% of the property value or lessCompare NAB or a specialist lender if the latest year, company structure or documents do not fit
Small-apartment buyerStandard self-contained apartments from 40m² may be acceptableTell us if the building has short-stay rentals or letting restrictions. ING may also limit lending if it already has many loans in the building.
First-home buyer using the government schemeING may still work outside the scheme if your deposit and costs are enoughING is not currently on the scheme's participating-lender list, so compare a participating lender
Company or trust borrowerING does not offer these residential loans to companies or trustsCompare a lender that accepts the borrowing entity and purpose
Buying before sellingING is not an option for bridging financeCompare a lender that can use your existing and new properties in a bridging structure. See our bridging-loan guide
Tight refinance borrowing powerING tests repayments at 3% above the actual rate, or 5.50%, whichever is higherING has no reduced-buffer or fast title-insurance refinance option. Compare lenders with a suitable refinance path
Your situation

Hunter Galloway lender rating

ING broker score

ING scores well for digital service, Broker Express access, guarantor loans and favourable purchases. The overall result is pulled back by narrower borrower, construction and property rules.

7.4/10

Good for a straightforward application

Our rating across 6 categories

Score breakdown

Each category is scored out of 10

  1. Credit policy fitUseful niches, but strict credit history and several hard exclusions
    7.5/10
  2. Borrowing capacityCompetitive in some cases, but debt limits tighten above 80% of the property value
    7.0/10
  3. Property acceptanceGood for standard homes and some small apartments, limited for complex use
    6.5/10
  4. Product and offset featuresA strong 100% offset, but only 1 account per loan
    7.5/10
  5. Application speed and certaintyBroker Express lets us arrange a fuller review before you choose a property. Allow time for the remaining checks
    8.0/10
  6. Ongoing pricing and serviceSimple digital banking and strong recent customer-satisfaction results
    8.0/10

What the customer survey tells us

What customers said in 2026: ING recorded 92.1% home-loan customer satisfaction in Roy Morgan's May 2026 results, the top result among the banks in Roy Morgan's report, 5 points ahead of the next bank. See ING's announcement and survey details

Hunter Galloway mortgage brokers reviewing a home loan application

Experience and sources

How this guide was checked

Reviewed 18 September 2026 by Nathan Vecchio.

The sources below cover ING's products, lending requirements, service times and government scheme participation. The HELP debt changes apply from 18 September 2026. We check the current rules for your application before recommending a loan.

The fixed-rate extra-repayment wording was checked against ING’s public product page on 17 October 2026. This targeted check is separate from the policy and source review dates listed below.

Written byJoshua VecchioDirector & Mortgage Broker

Joshua has worked in mortgage broking since 2011. See Joshua's experience and qualifications

How are we paid?

The lender pays us commission, which we disclose before you proceed. Hunter Galloway is independently owned.

We compare more than 30 lenders and explain why we recommend a loan before you apply. Our Brisbane team can compare ING with other lenders and explain which options fit your situation. Read more about how we review lenders

What home buyers say about us

5.0 ★★★★★ 2,500+ Google reviews
  • Google
    5.0
    “Clear, incredibly responsive and accurate.”
    Justin18 February 2026
    Read
  • Google
    5.0
    “Preapprovals done quickly and efficiently.”
    Monique Roosen17 February 2026
    Read
  • Google
    5.0
    “Reassuring every step of the way.”
    Rebecca Mansell4 February 2026
    Read
Read more customer reviews

ING home loan FAQs

These are the ING questions clients ask us most often.

Want to know whether ING fits your situation?

Tell us how you plan to fund the purchase, when you hope to buy and the property address if you have one. If a guarantor, buying a family property below market value or a return from parental leave is part of the plan, mention that too. We'll check it against ING's rules and the other lenders we compare, then tell you which income, savings and property documents to send.

or call 1300 088 065

Hunter Galloway Finance Pty Ltd, Credit Representative 476903, is authorised under Australian Credit Licence 389328. General information only. Policies, rates and fees can change, and your full financial situation would need to be reviewed before any offer or product is accepted.

Client examples are based on real situations. Names and identifying details have been changed.