Client story
Naomi found joint debts in arrears after leaving the former home
Naomi's joint credit card and personal loan had fallen behind after separation. Her next application was declined before anyone looked at when the separation happened or how the debts would be cleared.
2 joint debts had to be paid out and closed. I set out the separation date, account history, source of funds and proposed payouts so the bank could review the full position.
Naomi's new $420k refinance was approved subject to the joint debts being paid out at settlement. The takeaway: sort out the joint accounts and gather the proof before you apply again.
The short answer
Check which debts you are legally responsible for, whether repayments are current and how each account will be closed or changed. A private agreement that your ex-partner will pay does not release you from the lender contract.
Are you still responsible for joint debts?
Joint borrowers can each be responsible for the whole debt, rather than just half. Check the loan contract and ask the lender to confirm your role. Moneysmart: Relationships and money.
Moving out or agreeing that the other person will pay does not remove your name from the lender's contract.
Changing the property agreement does not automatically change the mortgage. Both people can remain responsible to the lender until the old loan is refinanced, repaid or formally changed.
A shared credit card needs a separate check. Being an additional cardholder is different from being the person responsible for the debt. The primary cardholder is responsible for the account, including spending by an additional cardholder. Ask the provider who is liable and how to cancel any additional card access safely. See Moneysmart on relationships and money.
Our guide to changing a home loan borrower explains why changing ownership and changing the loan require separate steps.
What should you do before the next payment is due?
- List every joint accountInclude mortgages, cards, personal loans and lines of credit. Write down each limit as well as the current balance.
- Check the repayment statusConfirm due dates, arrears, direct debits and whether any account is over its limit.
- Contact the lender earlyIf a payment may be missed, ask what support is available before the due date.
- Get your credit reportsCheck your own reports and account statements. Your ex-partner's report is private; do not access it without their permission.
- Put the private arrangement in legal handsYour lawyer can advise on the agreement between ex-partners. It does not replace the lender process.
What if a late payment is already on your credit file?
Find the account, amount, dates, reporting status and what has happened since. A missed payment, arrears, hardship notation and default are not interchangeable.
Repayment history
A payment made more than 14 days after its due date can be recorded as missed. Repayment history stays on the report for 2 years.
Default
This has separate conditions, including at least $150 overdue for at least 60 days and required notices. Paying a listed default updates its status; it does not automatically remove it. A default stays on your report for 5 years, even after it is paid.
Financial hardship
An agreed hardship arrangement is recorded separately from a default. Credit reporting bodies cannot use hardship information to calculate your credit score. Hardship information is removed after 1 year.
See the OAIC guidance on repayment history and defaults and financial hardship information. Ask what your arrangement will change, what you must pay and how it will be reported.
Start with your full credit report and lender statements. A credit-score app may show a change without explaining which account caused it. The next lender will check what happened, how recently it happened, whether the debt is still open and how it will be dealt with at settlement.
Use the home loan declined guide to work through the reason given. If the credit issue is established, the bad-credit home loan guide explains how a human assessment may differ from an automated response.
If information is wrong, incomplete or misleading, ask the lender or credit reporting body to investigate. If they agree it is wrong, they must generally fix it within 30 days. If they don't, they must explain why and tell you how to complain. The OAIC explains how to request a correction. If the problem involves coercion, unauthorised debt or financial abuse, get legal help as well; do not assume it is only a reporting error.
What evidence should you give the next lender?
I would prepare a short timeline covering when the separation occurred, who controlled the account, when the arrears began, when they were discovered and how the debt will be resolved.
Attach the account statements, current payout figure, credit report, property or separation agreement where relevant and evidence showing how the debt will be closed.
If a sale or refinance will clear the debt, show the numbers and the settlement condition. "It will be paid" carries less weight than a current payout figure and a transaction that has enough funds to complete it.
Paying off a debt and closing it are different steps
Credit card: $0 balance
A card with a $0 balance can still be an open credit limit for the liable account holder. Ask for closure where that is the agreed outcome, move any recurring payments and keep written confirmation.
Mortgage: balance paid down
A mortgage is more involved. Paying down the balance does not remove a borrower or change the title. The refinance, sale or lender-approved variation has to complete before the old joint obligation is actually replaced.
Sometimes a new loan may be assessed subject to identified debts being paid and closed at settlement. That is not a rule every lender will accept, so the condition and settlement funds need to be confirmed before relying on it.
Once the transaction is complete, keep the discharge, closure or payout evidence and check the accounts again. Past repayment problems may still appear on your credit report after the debt is resolved. Closing the debt can help your application, but it does not instantly reset your credit score.
How do you stop the joint debt affecting you?
For a mortgage, that may mean refinancing into one person's name, selling and paying out the loan, or another change approved by the lender. For cards and personal loans, it may mean paying them out and closing them.
A refinance only works if the person keeping the loan can afford it and every settlement condition can be completed. Until then, keep monitoring the joint account even if the property agreement says the other person will pay it.
If the next purchase depends on the old home selling or the joint mortgage being cleared, map that timing before signing a short finance clause. Until the transaction completes, the debt remains and the sale proceeds are not yet available.
Frequently asked questions
Experience and sources
How this guide was checked
We checked the joint-debt, repayment-history and credit-report guidance against Moneysmart and OAIC sources on 21 September 2026. The client example shows one application. We confirm the account details and current lender requirements before recommending a loan.
Nathan Vecchio is a mortgage broker at Hunter Galloway. Hunter Galloway Finance Pty Ltd is Credit Representative 476903, authorised under Australian Credit Licence 389328.
Sources
General information only. Lender requirements can change and applications are subject to credit approval. Client examples describe individual outcomes.
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Check the debts and evidence before applying again
We can review the account history, remaining liabilities and proposed payout plan to see what a lender would need. If you cannot meet current repayments, start with the hardship support above.
or call 1300 088 065
Your full financial situation would need to be reviewed before any offer or product is accepted.
About this information: General information only. It is not legal, financial or credit advice. Credit reporting, disputes, hardship and lender decisions depend on the actual account history and current rules.
Client examples are based on real situations. Names and identifying details have been changed.


