5 minute read

Mortgage Broker vs Bank

What's Better for You?

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Navigating the complex world of home loans can be daunting, especially when deciding between using a mortgage broker or going directly to a bank. Each route has its pros and cons, and understanding these can be the key to simplifying your home loan journey. This article delves into the intricacies of these options, providing you with the knowledge you need to make an informed decision.

Table of Contents

Understanding the Role of Mortgage Brokers

A mortgage broker meeting with a client

Mortgage brokers are expert guides in the labyrinth of financial options, assisting individuals in finding the best lending solutions. They cater to a variety of unique financial circumstances, from new property purchases to refinancing existing loans. They not only make the process easier but also provide expertise and support to ensure that their clients find the best mortgage solution.

Benefits of Hiring a Mortgage Broker

There are several key advantages to using a mortgage broker. Their extensive network of 20 to 30 different banks allows them to offer a diverse range of loan options. They can effectively navigate the challenging landscape of home loans, making the process seamless and straightforward.

Unlike banks, mortgage brokers do not charge a fee for their services, and their compensation comes from the lender. This arrangement benefits the bank as it saves on costs such as staffing and marketing. The mortgage broker is paid upon the successful completion of the loan, reducing the bank’s cost of acquisition.

Potential Downsides to Using a Mortgage Broker

Despite the many advantages, there are some potential drawbacks to using a mortgage broker. One of the challenges is finding a reputable broker among the multitude of options. Additionally, not all brokers have all lenders on their panel.

Opting for Direct Bank Services

Choosing to go straight to a bank restricts you to their products, but if you’re a customer of that bank, the process can be more efficient. The bank will often have access to the necessary information from your banking history, eliminating the need to collect and submit additional documents.

Benefits of Direct Bank Services

Going directly to a bank has its advantages. You’ll have direct contact with a bank representative, and you can address any questions or provide additional information required by the lender directly. This can potentially save you time and make the process more straightforward.

Disadvantages of Direct Bank Services

The downside of going directly to the bank includes limited choices to the loan products offered by the specific bank you approach. Furthermore, if the bank is slow or overwhelmed with applications, this could hinder your loan approval process. Applicants with non-traditional employment or poor credit may face more obstacles with banks than they would with a mortgage broker who could find a more accommodating lender.

The Power of Mortgage Brokers: Can They Secure Better Rates?

A mortgage broker can be your strongest ally in the vast universe of mortgage lending, often securing much more attractive rates than a bank might offer. This is due to the power of competition. A Deloitte study has shown that banks’ profits have declined directly due to the competitive environment fostered by mortgage brokers, reducing net interest margins by over 3% in the last three decades.

The Cost and Role of Mortgage Brokers

The services of a mortgage broker come at no cost to you. Unlike banks that can only offer their products, mortgage brokers have an extensive reach across numerous lenders and products. They provide personalized solutions, simplifying the entire process and managing the mortgage application process from start to finish.

Should You Choose a Broker or a Bank for Complex Situations?

Banks often struggle to handle complex situations due to their rigid policies. On the other hand, a mortgage broker can skillfully package your application, identify policy exceptions, and negotiate these exceptions on your behalf.


Whether you choose a mortgage broker or a bank, the decision ultimately depends on your personal circumstances and needs. A mortgage broker offers flexibility and a wider range of options, while a bank might provide a simpler and more straightforward process for existing customers. Always weigh the pros and cons before making a decision.

Thinking of getting a loan? Speak to Brisbane's top rated Mortgage Broker

Our team at Hunter Galloway is here to help you buy a home in Australia. Unlike other mortgage brokers who are just one-person operations, we have an entire team of experts dedicated to helping make your home loan journey as simple as possible.

If you want to get started, please give us a call on 1300 088 065 or book a free assessment online to see how we can help.

The Brokers at Hunter Galloway

Why Choose Hunter Galloway As Your Mortgage Broker?

Mortgage Broker of the Year
in 2017, 2018 and 2019
The highest rated and most reviewed
Mortgage Broker in Brisbane on Google
One of the lowest rejection rates

across Mortgage Brokers in Australia

Approximately 40% of home loan applications were rejected in December 2018 based on a survey of 52,000 households completed by 'DigitalFinance Analytics DFA'. In 2017 to 2018 Hunter Galloway submitted 342 home loan applications and had 8 applications rejected, giving a 2.33% rejection rate.
We have direct access to 30+ banks
and lenders across Australia