Samantha is a 42-year-old single mum of two living in Melbourne. Samantha had always been financially responsible. She kept a modest budget, never missed a mortgage payment, and made sure she had a small emergency fund tucked away for unexpected expenses.
But life, as it often does, threw her a curveball.
In early 2023, Samantha was unexpectedly made redundant from her job as a customer service manager. The news came just days before her monthly mortgage payment was due. While she received a small payout, it wasn’t enough to cover her ongoing costs while she searched for new work.
With limited savings and no income on the horizon, she faced an impossible decision: risk defaulting on her mortgage or finding a way to keep the payments going.
In a moment of desperation, she turned to her credit card. It had a $10,000 limit and had always been a backup option—just in case. She used it to pay her mortgage for two consecutive months, covering $4,500 in total. This helped her stay current on her loan, avoid late fees, and protect her credit score.
Samantha eventually found a new job after two months of searching—but by then, her credit card balance had ballooned. With everyday living expenses continuing during her unemployment, her balance sat at $9,000 by the time her income resumed.
The real sting? Her card had an interest rate of 24%. And since she wasn’t able to pay it off in full right away, interest charges began piling up—fast.
What started as a short-term bridge to avoid missing mortgage payments turned into a long-term financial burden. Minimum repayments barely touched the principal, and the compounding interest kept her on a treadmill of debt for over a year.
It took serious discipline, sacrifice, and the help of a financial counsellor for Samantha to turn things around. She:
Although she recovered, Samantha says the experience taught her a powerful lesson: using high-interest credit cards for mortgage payments is a last resort—and one that can have long-term consequences. Samantha’s story is a reminder that credit cards can provide short-term relief in a crisis, but they are not designed for large, recurring debts like mortgages. The interest rates are simply too high, and the repayment structure makes it difficult to catch up once you fall behind.