Work out which situation you are in
Ask for a free correction.
Get a payout figure and check the options.
Keep proof and explain the cause.
Client example
A $450 phone default nearly stopped a $540,000 purchase
Nicholas had a 20% deposit. His bank still declined him over a $450 phone account from a rental move 3 years earlier. He only found out about the default when the automated assessment stopped his application.
He paid it, kept proof of payment and explained the address dispute. I took the application to a lender that could assess the full story. His $432,000 loan was fully approved for the $540,000 purchase.
The default stayed on his report. Paying it and explaining what happened gave the next lender a different application to assess.
Why paid and unpaid defaults lead to different options
Paid tells the lender you have dealt with the overdue amount. Unpaid means it is still owing. Once you have paid, ask the provider to update the listing and check whether anything else remains on the account or it has been closed.
Paying does not erase the default. The lender can still see the amount, age and type of debt, then look at how you have managed repayments since.
A paid phone default from 3 years ago tells a different story from a personal loan you have recently fallen behind on. I check how each lender treats that history, even after the listing shows as paid.
What if you negotiated a smaller final payment?
If the creditor agrees to accept a smaller payment to settle the overdue debt, that also counts as paid for consumer credit reporting. Get that agreement in writing and keep the receipt. Paying only part of the balance without an agreement leaves the rest owing.
The rule is in Schedule 2, section 10 of the Privacy (Credit Reporting) Code 2025.
If the lender asks why you paid less than the original balance, the written settlement agreement and receipt explain it.
Keep these 4 things
- the receipt or payout confirmation
- a letter from the creditor or collection agency confirming payment
- the updated credit report showing the paid status
- a short timeline of what happened and why it will not happen again
What legally counts as a default?
One late payment is not enough by itself. A consumer-credit default generally needs an overdue amount of at least $150 that has been unpaid for at least 60 days. The provider must also send the required notices. Your month-by-month payment record is separate and stays on the report for 2 years.
First, the provider must send a notice asking you to pay. It then has to wait at least 30 days before sending a second notice warning that it intends to list the default. After that second notice, it must wait at least 14 days to list it, but no longer than 3 months.
An old address does not automatically make a default wrong. If you hadn't told the provider you'd moved, it may have met the rules by writing to your last known address. Ask for copies of the notices if you think it used the wrong details.
What to do if the listing is wrong
Ask the credit provider or credit reporting body to correct it. This is free. Explain what is wrong and attach the evidence.
It might be someone else's account, an incorrect amount, a default listed after you'd paid the overdue debt, or a notice that wasn't sent correctly.
You can start with either the provider or the credit reporting body. They must contact the other organisations involved if needed, so you shouldn't have to chase each one yourself. If they agree the information is wrong, they must take reasonable steps to fix it within 30 days unless you agree to more time. Ask for the answer in writing, then check a fresh report.
If the dates or notices do not make sense, get the account history before deciding whether to pay. If the dispute is not resolved, AFCA or the OAIC may be able to help.

Will paying the default leave enough for your deposit?
Before using your savings to pay a large default, subtract the payout and buying costs, then allow for the cash you want to keep aside. Clearing the debt may open a lender option, but you still need enough left to buy. I check both figures before you spend the money.
If paying the debt would leave you unable to cover essentials, speak with the National Debt Helpline on 1800 007 007 before committing to another loan.
Can an unpaid default be paid at settlement?
Sometimes you can use the new loan to pay the default at settlement. But accepting an unpaid default is not the same as agreeing to fund its payout. I check that the lender allows both, you have enough equity and you can afford the new repayments.
- Get a current payout figure and confirm who owns the debt.
- Ask whether the proposed loan can include that amount and the fees.
- If required by the lender, arrange for the settlement agent to pay the creditor directly.
- Keep proof of payment and check that the credit report shows the updated status.
Adding the debt to your mortgage puts your home behind it. A smaller monthly payment can be appealing, but you could pay more interest by stretching the debt over the remaining home-loan term. Our debt consolidation guide shows how to compare the interest and fees.
How to explain what happened
Give the assessor a short timeline:
- what the debt was
- when and why it fell behind
- how you found out
- when it was paid or what the payout plan is
- what has changed since
- statements showing your payments since
Use our explanation-letter examples to organise the dates and evidence. If the defaults followed a separation, also check who remains responsible for joint debts.
Keep the timeline short and attach the documents that support it.
How much, how old and paid or unpaid?
| Question | Why it matters |
|---|---|
| How much? | A lender may accept a small phone or utility default but decline a larger default on a loan. |
| How old? | An older default followed by on-time payments tells a different story from a recent one. |
| Paid? | Payment shows you've dealt with the overdue amount, even while the listing remains. |
| One event or several? | The lender will want to know whether one event caused the debts to fall behind or there were several separate problems. |
The lender will look beyond paid or unpaid
How much?
- Why it matters
- A lender may accept a small phone or utility default but decline a larger default on a loan.
How old?
- Why it matters
- An older default followed by on-time payments tells a different story from a recent one.
Paid?
- Why it matters
- Payment shows you've dealt with the overdue amount, even while the listing remains.
One event or several?
- Why it matters
- The lender will want to know whether one event caused the debts to fall behind or there were several separate problems.
There is no single dollar limit that every lender accepts. Your deposit and the rest of the credit report still matter. The lender also checks whether your income covers the proposed repayments, living costs and other debts.
The same default can fit one lender and fail another. It can also put you in a different product at the same lender, with a different cost. Macquarie and Bluestone have different limits, as the table below shows.
| Lender example | What the published policy says | What to prepare |
|---|---|---|
| Macquarie | Macquarie may consider a paid phone, utility or other non-financial default of $500 or less with a satisfactory explanation. It does not accept outstanding defaults. A prior default above $500 needs an exception. | Who listed it, how much it was, proof of payment and a short explanation. |
| Bluestone Prime | Prime does not accept unpaid defaults. Its published credit-history rules allow paid defaults totalling up to $1,000. | Proof it has been paid and the rest of your repayment history. |
| Bluestone Near Prime and Specialist | Near Prime may consider defaults registered more than 24 months ago, total defaults under $3,000, or defaults paid more than 12 months ago. Specialist may consider defaults registered more than 12 months ago or total defaults under $3,000. | The amounts and listing dates, then what each suitable loan would cost you. |
How Macquarie and Bluestone assess defaults
- What the published policy says
- Macquarie may consider a paid phone, utility or other non-financial default of $500 or less with a satisfactory explanation. It does not accept outstanding defaults. A prior default above $500 needs an exception.
- What to prepare
- Who listed it, how much it was, proof of payment and a short explanation.
- What the published policy says
- Prime does not accept unpaid defaults. Its published credit-history rules allow paid defaults totalling up to $1,000.
- What to prepare
- Proof it has been paid and the rest of your repayment history.
- What the published policy says
- Near Prime may consider defaults registered more than 24 months ago, total defaults under $3,000, or defaults paid more than 12 months ago. Specialist may consider defaults registered more than 12 months ago or total defaults under $3,000.
- What to prepare
- The amounts and listing dates, then what each suitable loan would cost you.
Macquarie rules checked 29 September 2026. Bluestone defaults checked against its Product Guide, effective for applications received from 7 October 2026, read 8 October 2026. I still check the loan limits, costs and the rest of your application before recommending an option.
If a specialist loan is worth considering, our Pepper Money, Resimac and Liberty reviews explain the differences. I would compare the cost of borrowing now with waiting for a cheaper option before assuming you need a specialist lender.
Check that the credit report has actually updated
Paying the creditor today does not mean your report changes today. Keep the receipt and ask the provider in writing to report the payment. The code requires it to take reasonable steps to send the update within 3 business days of your request or the payment clearing, whichever is later, unless it has reasonable grounds for needing longer. Allow for the report itself to update after that.
If you are working towards a finance deadline, I check whether the selected lender can use the payment evidence while the report is updating. Do not send another application and hope the old unpaid label is overlooked.
Frequently asked questions
If the default sits beside hardship, insolvency or tax debt, return to the bad credit home loan guide and start with the event causing the current decline.
Experience and sources
How this guide was checked
Before recommending a loan, I check the lender's current requirements against your credit report, repayment history and full application.
Hunter Galloway Finance Pty Ltd is Credit Representative 476903, authorised under Australian Credit Licence 389328.
Sources and references
- OAIC: repayment history and defaults
- OAIC: correct your credit report
- OAIC: what stays on a credit report
- Bluestone online credit policy
- Privacy (Credit Reporting) Code 2025: Schedule 2, section 10 payment information
- CreditSmart: changes to how paid defaults are shown
- Bluestone Product Guide for Brokers: defaults and judgements, effective 7 October 2026 (page 3)
General information only. Lender policies and fees can change. Examples describe individual situations, not a promise of approval or a future refinance.
Related guides
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Get a starting estimate before I check the lender rules behind it.
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Let me read the default before you apply again
Tell us whether you are buying or refinancing, what the default was for and whether it has been paid. You can start with a short enquiry. For a closer review, have the credit report, receipt or payout figure and a short timeline ready. We can check which lender rules may fit, what evidence is missing and whether paying or waiting could change your options.
or call 1300 088 065
Hunter Galloway Finance Pty Ltd T/A Mortgage Broker Brisbane - Hunter Galloway ABN 20 605 252 926. Credit Representative 476903 is authorised under Australian Credit Licence 389328. Your full financial situation would need to be reviewed before any offer or product is accepted.
Client examples are based on real situations. Names and identifying details have been changed.


